SFDC Integration with Tasks
To enhance the overall integration with SFDC, add the functionality to update or create a new task when a new action item is created in TruVoice. This will enable the back end follow-up to be integrated with SFDC.
With the importance of action items within TruVoice the idea of bringing them into SFDC makes complete sense. This idea has got our wheels turning and starting the basic framework of a module focused on action items.